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    Service

    Homecare Medical Offering 

    We are pleased to offer a comprehensive Service and Repair facility to the Healthcare Market nationwide. 

    We offer on-site Planned Maintenance Contracts, Scheduled or Emergency Repairs together with our repairs and decontamination service in our dedicated fully equipped Service Centre in Kiltimagh, all carried out by our fully qualified and experienced team of Service engineers located throughout the country.  

    All our service activities including our Decontamination Service are fully Certified to the highest international standards of ISO 9001, ISO 13485 and ISO 14001.

    We maintain a large stock of spare parts for quick response and utilise our own purpose-built Software Assetpal to provide maximum efficiency and traceability for all our service.  

    Assetpal software will provide you with 24/7 access to all your Asset Register and the life service history of your equipment and enable to retrieve all required Certificates at the press of a button.

    Contact us on 0818 911 555 to discuss how we can help you.


    Declan Goonan
    Service Manager


      
    Service & Repair

    Homecare Medical Offering 

    We are pleased to offer a comprehensive Service and Repair facility to the Healthcare Market nationwide. 

    We offer on-site Planned Maintenance Contracts, Scheduled or Emergency Repairs together with our repairs and decontamination service in our dedicated fully equipped Service Centre in Kiltimagh, all carried out by our fully qualified and experienced team of Service engineers located throughout the country.  

    All our service activities including our Decontamination Service are fully Certified to the highest international standards of ISO 9001, ISO 13485 and ISO 14001.

    We maintain a large stock of spare parts for quick response and utilise our own purpose-built Software Assetpal to provide maximum efficiency and traceability for all our service.  

    Assetpal software will provide you with 24/7 access to all your Asset Register and the life service history of your equipment and enable to retrieve all required Certificates at the press of a button.

    Contact us now to discuss how we can help you.


    Declan Goonan
    Service Manager


      
    Service Engineers


    Homecare Service during COVID-19
    Homecare Medical Service Department remains fully mobilised during these difficult times. All our Service staff are working and available to be of service in your location or in our dedicated repair centre. As a quality provider, we have updated and implemented our Method statement to reflect COVID-19 Guideline’s and recommendations by the HSE Chief Clinical Officer.

    Homecare Medical pride ourselves on our stringent hygiene and best practice standards, and wish to reassure our customers that we are committed to providing the highest quality service insofar as possible during this current pandemic whilst maintaining the strictest health and safety standards, in line with advice from the HSE, WHO, and the Irish Government.

    Our service staff are briefed daily as required on all recommendations.The Homecare Medical service and repair staff use PPE equipment

    Our service staff are fully trained in:
    • Correct hand-hygiene techniques.
    • Correct donning and doffing of PPE.
    • Disposal of PPE.
    • Practicing social distancing techniques.
    • Homecare Medical service engineers carrying out servicing/repairs will:
    - Be in full PPE on site to avoid importing infections.
    - Dispose of all PEE on site to avoid exporting infections.
    • Equipped with the extra PPE and cleaning supplies for safety and peace of mind.
    • Please refer to our new method statement for detailed information.
    We currently follow the following specific advice from the office of the HSE chief clinical officer.


    Work Environment

    “Staff members who must enter a vacated room that was occupied by a COVID-19 confirm or suspected patient are at the very low risk of droplet exposure as there is no patient there to generate fresh droplets. This applies to staff who are cleaning the room or performing other tasks related the preparing the room for re-use. In that setting it is adequate for them to wear a disposable apron and gloves. Staff members who are engaged with cleaning or reprocessing of equipment used in the care if a COVID-19 patient or who handle laundry from a COVID-19 PATIENT, ARE not likely to be exposed to droplets and therefore it is adequate for them to wear a disposable apron and gloves and to perform hand hygiene when they remove the gloves and apron.”
    Office of the HSE Chief Clinical Officer

    All services, repairs and decontamination are strictly scheduled with our customers.


    AssetPal - Asset Management
    Homecare Medical's bespoke asset management software AssetPal allows you easily obtain and manage all product information in one placeOur bespoke asset management software AssetPal allows you easily obtain and manage all product information in one place. With accurate real time product records and with 24/7 access you can retrieve all required reports and certificates at the press of a button. AssetPal can provide a full range of product information allowing accurate expenditure from product purchase date, to its end of life. AssetPal allows our engineers to record work in real time using a mobile app which updates instantly. AssetPal enables everything from logging repairs, accessing service reports, statutory reports and repair history, obtaining asset audit trail and much more.


    AssetPal Features

    • Asset tagging: All equipment is asset tagged with barcode labels for easy identification throughout its life cycle.
    • Repair logging: Log repairs instantly and track repair history and progress.
    • Collection & Delivery Logging: Request collection & delivery of products instantly.
    • Planned Preventative Maintenance: Automatic scheduling of planned preventative maintenance to ensure products are serviced on time, reducing the risk of product failure and to extend product life and maintain product performance.
    • Asset Register: Instant access of all assets, including product name, serial number, last service date and cost history.
    • Asset Audit Trail: View individual asset information, including full history on service, repair and decontamination dates with detailed information of spare parts fitted and expenditure.
    • Service Reports: View individual service reports or download all service reports in one file. All reports are available in real time.
    • Statutory Reports: View individual Report of Thorough Examination for assets requiring statutory reports in real time.
    • Decontamination Certificates: Download all decontamination certificates for equipment decontaminated.


    You can login into the Homecare Medical asset management system, AssetPal here.
    Log in here

    Homecare Medical is a fully Irish owned company which has been conducting business in Ireland for the past 30 years.

    Get In Touch

    Homecare Medical,
     Tooraree,
    Knock Road,
    Ballyhaunis,
    Co. Mayo,
    F35 KW83

    LoCall: 0818 911 555

    Phone: +353 (094) 9633 800

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